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Guides to AI, experimentation, growth, consumer behaviour, organisational psychology and leadership. Find a practical next step for your work.

AI marketing & MarTech

Brand voice with AI: make your writing recognisable

Build a brand voice rubric for AI writing using examples, exclusions and tone decisions. Includes a bilingual worked example and an editorial review sheet.

10 min read
AI marketing & MarTech

Marketing knowledge bases: when RAG is useful

Decide when a marketing knowledge base needs RAG. Check source ownership, retrieval, answer quality and permissions with a practical evaluation worksheet.

9 min read
AI marketing & MarTech

Marketing automation ROI: count review costs too

Measure marketing automation ROI against a comparable baseline. Include review, exceptions, setup and maintenance, and separate savings from freed capacity.

9 min read
AI programme management

Human-in-the-loop workflows: design useful review

Design human-in-the-loop workflows with clear review tasks, source access and escalation. Measure quality and workload before scaling AI assistance.

8 min read